Gold Stock, SL , owner of the LECARRÉ brand (CIF B15492424), operates through the website www.lecarre.es and offers its products both in Spain and internationally.
We ship to Spain (Peninsula and Balearic Islands) and Portugal, as well as to the European Union and the rest of the world.
The use of our website and any purchase made through it is considered to have taken place in Spain, and is therefore governed by current Spanish legislation.
At LECARRÉ, we work to ensure that the information about our products is as clear and accurate as possible.
The descriptions are based on the official catalog for each item.
The images, videos and other visual elements included on the website are for illustrative purposes.
Although we try to ensure they match the actual product, there may be slight differences.
In case of doubt, the detailed product description that appears in the item's data sheet will always prevail.
We provide up-to-date stock availability information. If, in the unlikely event, you purchase a product that is out of stock, we will contact you to inform you and arrange for a refund or order cancellation, as you prefer.
Prices shown on our website are expressed in euros (€) and include applicable taxes, unless otherwise stated.
During the purchase process, you will see a breakdown of the product price, VAT, and shipping costs, if any, so that you always know the final price.
We reserve the right to change prices at any time.
However, orders that have already been confirmed will not be affected by these changes.
If we detect an obvious error in the price of a product you have already purchased, we will notify you as soon as possible so that you can confirm your order with the correct price or, if you prefer, cancel it at no cost.
Payment confirmation and security
Payment for orders is made at the time of purchase through our website.
Once completed, you will receive a confirmation email with your order details and estimated delivery date.
At LECARRÉ we do not store or have access to your complete card details or other payment methods.
The payment process is securely managed by the corresponding payment platforms.
When you complete your purchase, an electronic document formalizing your order is automatically generated. You can save or print it as proof of purchase.
We reserve the right to cancel orders in exceptional cases, such as payment issues or obvious errors in product or price data.
Accepted payment methods:
Order preparation: estimated time 24-48 business hours from payment confirmation.
Carriers used:
Shipping costs:
If the delivery address for the product is outside the EU, you may be required to pay import duties and taxes, which will be collected when the package arrives at its destination.
Any additional amount due to customs clearance will be your responsibility.
As an importer, you must therefore comply with all applicable laws and regulations in the country where you receive the order.
It is reported that international shipments are subject to inspection and opening by customs authorities.
In order to deduct VAT from international invoices, it is essential to provide your ID card or passport number.
Shipping costs, applicable taxes, and other surcharges and fees will be itemized at the time of purchase (payment screen) so that the user can know exactly what the final price of the product is and how it is structured.
It is possible to estimate and collect a deposit for import duties during the order processing.
These funds will be used to pay import taxes to the appropriate authorities when your order has arrived in the destination country.
The estimated import tax amount will appear on your order summary page.
If this amount does not appear in your order summary, customs fees will be the responsibility of the recipient.
If you are not satisfied with your purchase, you can request a return within 14 calendar days of receipt.
Items must be returned unused, in their original packaging, with all labels intact and accompanied by the receipt or proof of purchase.
Return shipping costs are the responsibility of the customer. LECARRÉ is not liable for any loss or damage incurred during return shipping.
Therefore, we recommend using a courier service with a tracking number and keeping the proof of shipment until the return is confirmed.
Once the product has been received and its condition verified, the refund will be processed using the same payment method used, within a maximum period of 15 days.
Important: Returns are not accepted for personalized, custom-made or made-to-order products, unless they have a manufacturing defect.
This exception is contemplated in article 103 of the General Law for the Defense of Consumers and Users.
Address:
LECARRÉ - Returns Service Center PLAZA DE PONTEVEDRA 17 15003 – A CORUÑA SPAIN
Telephone: (+34) 981 160 260
Address:
LECARRÉ - Returns Service Center PLAZA DE PONTEVEDRA 17, 15003 – A CORUÑA
Telephone: 981 160 260
Email: info@lecarre.es
WhatsApp: 606 958 436
Business hours:
mornings: 10:00 a.m. – 2:00 p.m.
afternoons: 3:00 PM – 6:00 PM
All terms of this policy are interpreted in accordance with current Spanish legislation.
Purchases on www.lecarre.es are subject to Spanish legislation and jurisdiction.
